The main purpose of the Duty Manager at Malewane Lodge is to manage and control the movements of our guests and the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure complete guest interaction and satisfaction at all times.
• Monitor health and safety throughout the lodge.
• Overseeing day-to-day operations and guest movements.
• Constantly communicating guest moves and needs with all departments of the lodge.
• Be the point of contact for guests and anticipate and cater for their every need.
• Be visible, available and create a management presence in the lodge.
• Ensure the smooth running of all service areas and assist all F&B staff if and when needed.
• Guide agents, journalists and guest site inspections around the properties.
• Assisting all department HODs and staff, as and when required.
• Living and breathing the company’s Purpose & Values statement and ensure that the lodge is immersed in The Royal Portfolio Culture.

REQUIREMENTS & QUALIFICATIONS

• Previous experience in Housekeeping and/ or F&B is preferable
• Previous experience as a Lodge Anchor, Camp Manager or HOD is required
• Tertiary qualification in Hospitality is preferable
• 5 years’ experience in a luxury 5* establishment (Required)
• Strong English verbal and written communication skills
• Systems - Micros (POS), Opera (PMS), Microsoft Office
• Driver's license is essential

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The main purpose of the Duty Manager at Waterside is to manage and control the daily operations of the lodge. To ensure the very highest levels of guest satisfaction, in line with the purpose of the company which is "to give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Ensure complete guest interaction and satisfaction at all times.
• Monitor health and safety throughout the lodge.
• Overseeing day-to-day operations.
• Manage the Duty Manager team and Drivers. 
• Constantly communicating guest moves and needs with all departments of the lodge.
• Be the point of contact for guests and anticipate and cater for their every need.
• Be present and create management presence.
• Ensure the smooth running of all service areas and assist all Front of House staff if and when needed.
• Guide agents, journalists and guest site inspections around the properties.
• Assisting all department HODs and staff, as and when required
• Living, Breathing and Understanding the company’s purpose and values and ensure that the lodge is immersed in the TRP Culture.

REQUIREMENTS & QUALIFICATIONS

• Tertiary qualification in Hospitality (Required)
• 5 years’ experience in a luxury 5* establishment (Required)
• 3 years’ Lodge Management Experience (Required)
• 3 years’ Room Division Experience (Preferred)
• 3 years’ Food & Beverage Experience (Preferred)
• 3 years’ Housekeeping Experience (Preferred)
• Strong English verbal and written communication skills
• Systems - Micros (POS), Opera (PMS), Microsoft Office
• Driver's license is essential

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.

South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.

It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.

The F&B Floor Supervisor at Malewane Lodge demonstrates the highest level of courteous and efficient service, to ensure all guests feel welcome and that their needs are attended to at all times during their stay. They are knowledgeable about The Royal Portfolio properties and standards and need to ensure that they adhere to the company’s purpose which is “To give guests a complete experience and a perfect stay”. 

MAIN DUTIES & RESPONSIBILITIES

• Plan, supervise and control various operations, working closely with and supporting the Food & Beverage Manager, Duty Managers and Lodge Managers.
• Anticipate guests’ needs, respond promptly, acknowledge all guests and resolve complaints, ensuring guest satisfaction.
• Constant effective communication with managers and supervisors regarding any guest or staff issues.
• Encourage and motivate staff with a positive attitude.
• Manage Waiters, Bartenders and Runners by ensuring the smooth running of the floor and that duties are carried out in a professional and timeous manner.
• Maintain excellent product knowledge.
• Prepare weekly staff rosters if need be.
• Conduct service briefings.
• Ensure all staff adhere to the ‘Company code of conduct’ and ‘standard operating procedures’
• Monitor staff closely to identify any transgressions throughout service so that these can be addressed immediately.
• Monitor staff service levels to establish any areas that required attention or further training and provide training where required.
• Ensure the correct set up for functions and bookings for the day.
• Ongoing menu and beverage training as well as developing regular tests for staff.
• Monitor staff breaks, general time keeping, attendance and appearance.

REQUIREMENTS & QUALIFICATIONS

• Diploma in Hospitality Management or Hotel School qualifications will be given preference
• Minimum 3-5 years’ experience in a luxury hotel & restaurant environment
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Excel, Word, PowerPoint, Outlook
• Food & Beverage product knowledge
• WSET qualifications a distinct advantage
• Strong organizational skills and ability to multitask
• Ability to stay calm under pressure
• A willingness and passion to serve
• Presentable and well groomed
• Ability to work long hours, day and night, including weekends and holidays.
• Very strong ability to communicate, read and write in English is essential, additional languages are a plus
• A passion to learn, teach and drive improvement in employees
• International experience in a similar environment and international travel experience will be advantageous

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio.
South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document.
It is a requirement of the Thornybush Nature Reserve is that all staff undergo a pre-employment polygraph test.